KZ900 LIVE! | We Ship Worldwide

Support

15 Day Money-Back Guarantee
or
an exchange on all new products

Customers residing outside the USA will pay the actual shipping cost since we have a fixed shipping rate for worldwide orders via our shopping cart. A refund will be sent to you when your parts are mailed. Shipping cost is much more to ship outside the USA and we have no authority over the postal service pricing.

We Accept
Secure online ordering by credit card using our PayPal shopping cart or by using your credit card directly by phone, online or fax. Money orders, eChecks or cash. No personal checks accepted.

If you you need to call us 612•424•9211, please leave a message and speak clearly if leaving a phone number, the best time to call you and we'll get back to you ASAP. For a faster response, click on Live Help or send us an email so we can send you photos, if needed.

Talk to us live

Text Chat (no software required) just click the box below and type in your name, email address or phone number if you'd like us to call you back, then click send or press Enter on your keyboard. If we are online, we will be chatting with you, shortly.

Everything we have is not listed on our site. If you can't find it or having trouble, send us an email (upper right corner). A new Help page is available, here for posting ads.

The best way to contact us is via email so we can send you photos/internet links. If you don't have an email address or you are on a remote computer, click here to send us an email. See Customer Messages if you do not own an email address.

If you have any questions, comments, complaints or problems with our site, you may email us from the "Email" link in the upper right corner of any page. If you are on a remote computer and do not have access to send email, please use this form.

KZ900.com
7315 Oakland Ave S
Minneapolis, MN 55423-3227

To leave a message:
612 424 9211

To place an order:
612 819 0097 (11am-5pm CDT)

When ordering by PayPal, you may use your credit card, checking or savings account to order. You don't need to be a member of PayPal to purchase parts using your credit card. Click here for more info.

If you'd like to send a money order, please use this worldwide form to create and print your order. If you don't have a printer, please include part number/part name and a way to contact you. Shipping charges will be recalculated so you pay actual shipping. If you do not have a printer please use this form as a guide so we will know how to contact you. You may also use these forms for a future order or wish lists.

Secure insured online payments!
KZ900.com is also related to these sites ...
*.kz900.com
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Domestic & Worldwide Shipping

Any parts in stock have an ETA to your door of 3 business days. Most out of stock parts have an ETA to your door of 4 - 7 business days, including Saturday if mailed by USPS. All merchandise is mailed by the United States Postal Service (USPS) Priority Mail or FedEx Ground. All parts will ship by insured mail and most in stock items will be mailed to you the next business day. We mail merchandise every morning, Monday through Saturday. Over-sized or heavy items will be mailed by FedEx. If you find your merchandise was damaged in shipping, please contact us immediately from the email you received when purchasing the product. Or you may contact us anytime, just click the "Email" link at the top of any page. A tracking/confirmation number will be emailed to you after your purchase. If you did not receive a tracking # you may request one here. Our shipping prices are currently set at a fixed rate.

Worldwide shipping notice
Shipping costs are currently set at a fixed rate. If you ordered decals and reside outside of the USA, you will receive a shipping credit. On all other parts you will be paying the actual mailing cost. All worldwide packages will be insured and there is no exceptions to this policy since we want to ensure you get your part in one piece. Questions? Send us an email.

Return of Merchandise & 15 Day Satisfaction Guarantee

To guarantee you get the right parts for your bike, please include the YEAR/MAKE/MODEL & MODEL LETTER (info in pdf) in the "Comments/Note" section when purchasing or in a separate email. Please read our step-by-step instructions before returning any merchandise, please email us from the email you received when you purchased your product or from the Email link on top of this page and include your purchase order number from the sales receipt and the reason for returning it. Your sales receipt may be located inside the box or inside the plastic envelope underneath the shipping label. This expedites communications of what you purchased and lets us know who you are and what you have purchased. Returns can only be made within 15 days of purchase. Please email us immediately of any damages that may result from shipping, as our products are mailed via insured mail.

Step-by-step instructions on returning your part(s)

1. Read Our Return Policy

Our return policy is simple.
We accept all returns that meet the following conditions

15-Day return period Please be sure your return reaches us within 15 days of the date it was delivered to you.

Original packaging in good condition Please include all original packaging in good condition (free from scratches, blemishes, tears, dents, and markings - including writing of any kind) with your return.

Unused condition or used parts We are unable to accept returned items that have been installed, used or damaged. Nor do we accept returns on used parts we sell. If there is a problem with your used part we sold, send us an email.

Returns on electrical parts Like your local dealer, we are unable to accept returns on many electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items.

Closeout items We do not accept returns of items purchased on closeout, chemicals or used parts.

Restocking fees A 20% fee will apply. Please see Step Two below.

2. Determine your Return Number

If you ordered an item by mistake or just don't want it anymore. Your Return Number will be the same as your Purchase Order # (located on your printed sales receipt). When you use your Purchase Order # as the Return Number, we will credit you for 100% of the merchandise value (not including any mailing costs) on all new parts and accessories that meet our return conditions. Returns on all new parts that meet our return conditions are subject to restocking fees of 20% of the part value when you use your Purchase Order # as the Return Number. Write this number down on a sheet of paper along with your reason for returning the part and any other comments you'd like to leave.

Why do we charge restocking fees on returned OEM parts? We return all OEM parts to the manufacturer and in doing so face two charges:
1. The cost to return the item to the manufacturer and
2. A restocking fee charged to us by the manufacturer. We will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.

If you'd like to return an order for any other reason, see step 3. If you need to return an item because it was damaged during shipping or because of a mistake in your order, please send us an email immediately and we will assist you - in these cases no restocking fees will apply. Contact us and we will reply to you within 24 hours.

3. Mail back your part(s) by insured mail of the mail courier of your choice. Also include a brief summary of why you are returning your item along with your sales receipt. Insured mail is the best policy because if we don't receive it, you can track it down with your tracking number. And if the mail truck runs it over you will be reimbursed by your mail courier.

Packing and Sending Back Your Return

We include plenty of packing material with every order to prevent damages during shipment. When returning something to us, please re-pack all items using the materials we sent. Keep in mind that shipping companies can be very tough on packages! Please be sure not to write on or damage the Manufacturer's packaging material, and if the parts are not insured (gets lost in the mail or is damaged), as this can make an item non-returnable/refundable. Mail returned parts to the address below:

KZ900
7315 Oakland Av S
Minneapolis, MN 55423-3227

Please include your name, address or purchase order # along with any comments you'd like to add.

Comments & Feedback from our Customers

Thank you for all of your courteous help. You were right on. Problem at first was that my battery did not have a full charge (FAQ). I have since ridden it and am now getting good readings on the battery, plus battery is staying up. Headlight is much brighter also. Seems to even run better. Just wanted you to know that you have another happy customer. 9/17/09 Renae Key

Thanks Jeff. The windshield arrived on 9/12/09 and it looks nice and clear. Thanks for the good business. Dan Ward

Thanks for your service Jeff!!! you really have a great customer service back there, you`ve got a new customer around these latitudes. I`ll let you know the moment the item arrives. Thanks again, Diego E, Argentina 8-13-09

jeff thanks for the fast service . got the windsield foam saturday, Sal 8-10-09

You all are great! Thanks! Steven Tyler 7-4-09

Thank you for quickly responding to the issue. I greatly appreciate everything that you have done, and hopefully we can continue to do business together in the future 6-4-09

Got the remaining grommets in the USPS Priority Mail today.Thanks for your help and quick service. Jeff Riggleman 4-9-09

THANKS , I GREATLY APPRICIATE IT. THER WILL BE MORE ORDERS COMING YOUR WAY SOON! Brian Wagoner 3-26-09

Received it this morning, amazing service! Mark G. Australia (Mark's KZ900) 1-7-09

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