KZ900 LIVE! | We Ship Worldwide

Support

15 Day Money-Back Guarantee
or
an exchange on all new products

We Accept
Secure online ordering by credit card using our PayPal shopping cart or by using your credit card directly. Money orders also accepted and of course cash.

If you you need to call us 612•424•9211, please leave a message and speak slowly, if leaving a phone number, the best time to call you and we'll get back to you ASAP. For a faster response, click on Live Help, just below our Email link.

Talk to us live

Text Chat (no software required) just click the box below and type in your name, email address or phone number if you'd like us to call you back, then click send or press Enter on your keyboard.

If no one is online, send us an email from the top RH corner of any page.

Get AOL or Yahoo Chat for Mac or PC, free. Miranda IM uses all these protocols and more like IRC, ICQ, MSN and Jabber but does not yet support voice chat so you can type text in real-time.

Everything we have is not listed on our site. If you can't find it or having trouble, send us an email (upper right corner). A new Help page is available, here for posting ads.

The best way to contact us is via email. If you don't have an email address or you are on a remote computer, click here to send us an email. See Customer Messages if you do not own an email address.

If you have any questions, comments, complaints or problems with our site, you may email us from the "Email" link in the upper right corner of any page. If you are on a remote computer and do not have access to send email, please use this form.

KZ900.com
7315 Oakland Ave S
Minneapolis, MN 55423-3227
612 424 9211

When ordering by PayPal, you may use your credit card, checking or savings account to order. You don't need to be a member of PayPal to use your credit card.

If you'd like to send a money order, please use this form (PDF) or this worldwide form to create and print your order. Shipping charges will be recalculated so you pay actual shipping. If you do not have a printer please use this form as a guide so we will know how to contact you. You may also use these forms for a future order or wish lists.

Secure insured online payments!

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We no longer accept checks unless it is paid through PayPal which is call an eCheck and has to clear our bank before parts are mailed to you.

Domestic & Worldwide Shipping

All merchandise is mailed by the United States Postal Service (USPS) Priority Mail. Fragile and items such as, windshields, will ship by insured mail and most in stock items will be mailed to you the next business day. We mail merchandise every morning, Monday through Saturday. Over-sized or heavy items will be mailed by FedEx. If you find your merchandise was damaged in shipping and your product was insured, please contact us immediately from the email you received when purchasing the product. Or you may contact us anytime, just click the "Email" link at the top of any page. A tracking/confirmation number will be emailed to you after your purchase. If you did not receive a tracking # you may request one here. All motorcycle products are delivered by USPS Priority Mail. Alaska, Hawaii, Canada and overseas residents, please send email for a shipping quote or a purchase invoice. You may be charged additional shipping costs if your part weighs over 70 lbs. or is an over-sized package.

Worldwide shipping notice
Shipping costs are currently set at a fixed rate. You will receive a credit when ordering hence you will be paying the actual mailing cost. All worldwide packages will be insured and there is no exceptions to this policy since we want to ensure you get your part in one piece. Questions? Send us an email.

Return of Merchandise & 15 Day Satisfaction Guarantee

To guarantee you get the right parts for your bike, please include the YEAR/MAKE/MODEL & MODEL LETTER in the "Comments/Note" section when purchasing or in a separate email. Please read our step-by-step instructions before returning any merchandise, please email us from the email you received when you purchased your product or from the "Email" link on top of this page and include your purchase order number from the sales receipt and the reason for returning it. Your sales receipt may be located inside the box or inside the plastic envelope underneath the shipping label. This expedites communications of what you purchased and lets us know who you are and what you have purchased. Returns can only be made within 15 days of purchase. Please email us immediately of any damages that may result from shipping, as most of our products are mailed via insured mail. Insured shipping is also an option to all of our customers for all merchandise we sell.

Step-by-step instructions on returning your part(s)

1. Read Our Return Policy

Our return policy is simple.
We accept all returns that meet the following conditions

15-Day return period Please be sure your return reaches us within 15 days of the date it was delivered to you.

Original packaging in good condition Please include all original packaging in good condition (free from scratches, blemishes, tears, dents, and markings - including writing of any kind) with your return.

Unused condition or used parts We are unable to accept returned items that have been installed, used or damaged. Nor do we accept returns on used parts we sell. If there is a problem with your used part we sold, send us an email.

Returns on electrical parts Like your local dealer, we are unable to accept returns on many electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items.

Closeout items We do not accept returns of items purchased on closeout, chemicals or used parts.

Restocking fees A 20% fee will apply. Please see Step Two below.

2. Determine your Return Number

If you ordered an item by mistake or just don't want it anymore. Your Return Number will be the same as your Purchase Order # (located on your printed sales receipt). When you use your Purchase Order # as the Return Number, we will credit you for 100% of the merchandise value (not including any mailing costs) on all new parts and accessories that meet our return conditions. Returns on all new parts that meet our return conditions are subject to restocking fees of 20% of the part value when you use your Purchase Order # as the Return Number. Write this number down on a sheet of paper along with your reason for returning the part and any other comments you'd like to leave.

Why do we charge restocking fees on returned OEM parts? We return all OEM parts to the manufacturer and in doing so face two charges:
1. The cost to return the item to the manufacturer and
2. A restocking fee charged to us by the manufacturer. We will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.

If you'd like to return an order for any other reason, see step 3. If you need to return an item because it was damaged during shipping or because of a mistake in your order, please send us an email immediately and we will assist you - in these cases no restocking fees will apply. Contact us and we will reply to you within 24 hours.

3. Mail back your part(s) by insured mail of the mail courier of your choice. Also include a brief summary of why you are returning your item along with your sales receipt. Insured mail is the best policy because if we don't receive it, you can track it down with your tracking number. And if the mail truck runs it over you will be reimbursed by your mail courier.

Packing and Sending Back Your Return

We include plenty of packing material with every order to prevent damages during shipment. When returning something to us, please re-pack all items using the materials we sent. Keep in mind that shipping companies can be very tough on packages! Please be sure not to write on or damage the Manufacturer's packaging material as this can make an item non-returnable. Mail returned parts to the address below.

KZ900
7315 Oakland Av. S.
Minneapolis, MN 55423-3227

Comments & Feedback from our Customers

Thank you for quickly responding to the issue. I greatly appreciate everything that you have done, and hopefully we can continue to do business together in the future 6-4-09

Got the remaining grommets in the USPS Priority Mail today.Thanks for your help and quick service. Jeff Riggleman 4-9-09

THANKS , I GREATLY APPRICIATE IT. THER WILL BE MORE ORDERS COMING YOUR WAY SOON! Brian Wagoner 3-26-09

Received it this morning, amazing service! Mark G. Australia (Mark's KZ900) 1-7-09

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